Customer Focus Keys

We are committed to exceeding the service expectations of all of our internal and external customers with every interaction.

Overall:

• Embrace the principle that students are central to what we do
• Actively seek and listen to the input of our customers and act on it
• Actively seek opportunities to strengthen internal and external relations

Every customer interaction will include our 5 Customer Focus Keys:

1. Display positive attitude and make a personal connection
2. Be mindful of personal presentation and personal bias (body language/nonverbal/attitude)
3. Deliver above and beyond problem solving and flexibility
4. Provide accuracy in service and product knowledge
5. Follow-up and build customer loyalty 

Be mindful, act on continuous improvement opportunities to better serve our students

Ensure work performance models our college philosophy of supporting Student Success

Approach every customer interaction as an opportunity to grow our organization inclusively

Proactively ask customers questions to learn about their needs and perceived image of NWTC

Attend community events to build customer relations and engage in college partnerships

Anticipate customer needs before they ask (be a step ahead) and create an action plan